FAQs

  • What is Rising Dragon International?

    Rising Dragon International is a leading supplier of high-quality spa parts and accessories. We provide a wide range of products to ensure your spa operates efficiently and reliably. 

  • Where is Rising Dragon International located?

    Our warehouse is located in Cleveland, TN. For more information on our locations and distribution centers, please visit our "Connect with Us" page.

  • What types of spa parts do you offer?

    We offer a comprehensive range of spa parts, including pumps, heaters, jets, control systems, filters, LED lights, and more. Our products are designed to meet the highest standards of quality and durability.

  • Are your spa parts compatible with all spa brands?

    Our spa parts are compatible with a wide variety of spa brands. If you have specific compatibility questions, please contact our customer support team for assistance. 

  • Do you offer any warranties on your products?

    Yes, we offer warranties on most of our products. The warranty period and terms vary depending on the specific product. Please refer to the product description or contact us for more details.

  • How can I place an order for spa parts?

    You can place an order directly by email. Please refer to the "Connect with Us" page for contact details. 

  • What payment methods do you accept?

    We accept ACH payments for most orders.  Invoicing options are available to established customers. Please contact our sales team for new account inquires. 

  • Do you offer international shipping?

    Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. If you are located outside of North and South America, please contact our sales team for shipping inquiries. 

  • How can I track my order?

    Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's tracking system.

  • Where can I find installation guides and manuals?

    Installation guides and manuals for our products are available on our website. You can download them from our "Resources" section. 

Still have a question?

Reach out to our customer support team, click the link below to get in touch.

Connect with Us
Share by: